Need help with an order?
If an item is faulty, damaged, incorrect or not as described, please contact us with your order number and details of the issue. Photos can help us assess the problem but are not always required.
Your Australian consumer rights
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you may be entitled to choose a refund or replacement. For minor problems, the supplier of goods may be entitled to repair the issue in a reasonable time. The appropriate remedy depends on the circumstances. We will handle your claim directly rather than referring you to the overseas supplier.
Change of mind
If you have simply changed your mind, contact us before returning anything so we can advise whether a return is available and what conditions apply. This does not restrict your statutory rights.
Return instructions and costs
Please contact us before posting an item, and we’ll provide the correct return instructions. Do not send items to an unconfirmed return address. Where applicable consumer law requires reimbursement of reasonable return postage for faulty goods, we will reimburse those costs.
Refunds
Refunds are generally made to the original payment method after assessment. Please allow time for your payment provider to process the transaction. This information does not limit your rights under applicable law.